Privacy Policy

Information we collect

• Contact and account details, including your name, email and optional telephone number.
• Order, transaction, billing, eSIM, activation and service-status information.
• Device details, IP address, security logs, support conversations and website preferences.
• Approximate country or location information when needed to provide the service.

How we use it

• To process purchases and deliver, activate or top up an eSIM.
• To provide support and send essential service communications.
• To prevent fraud, protect the platform and enforce our terms.
• To keep accounting, tax and legal records and resolve disputes.
• To measure and improve our website and services, and send marketing only where permitted.

Service providers

We do not sell personal information. We share only what is necessary with organisations that help us process payments, deliver connectivity, host the service, communicate with customers, prevent fraud or meet legal requirements. They may use that information only for the relevant service or as the law permits.

International processing

Travel connectivity is international, so information may be processed outside your country. Where required, we use lawful safeguards for international transfers.

Retention

We keep information only as long as needed for service delivery, support, security, accounting, tax, regulatory duties, disputes and legal claims. Retention periods vary according to the record and legal requirement.

Security and your rights

We use appropriate organisational and technical safeguards, although no online service can guarantee absolute security. Depending on the law that applies, you may ask to access, correct, delete, restrict or obtain a copy of your information, or object to certain uses. Use the support contact in the footer to make a request.